Glossary

Terms commonly used in the alcohol and other drug field are listed below.

All A B C D E F G H I K
L M O P Q R S T W Z

Quality Assurance

Quality Assurance

The systems and procedures designed and implemented by an organisation to ensure that its products and services are of a consistent standard and are being continuously improved (Knight and Nestor, 2000). [Knight and Nestor, 2000]


References

Knight, A., Nestor, M. (2000). A glossary of Australian vocational education and training terms. National Centre for Vocational Education Research Ltd, Adelaide.