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Workforce Development Publications & Resources

NCETA has published widely on the subject of workforce development and has developed a range of innovative resource kits designed to assist workplaces and individuals build capacity and improve systems. Publications are listed below and may be sorted by title, topic, publication date, and type.

To access NCETA's WFD resources and publications, click on the links below:

New Workforce Development Publications

Roche AM, Evans K, Steenson T, Pidd K, Lee N, Cusack L. (2012) Australia’s Alcohol and Other Drug Telephone Information, Referral, and Counselling Services: A Guide to Quality Service Provision. Adelaide, SA: National Centre for Education and Training on Addiction (NCETA), Flinders University.

The National Centre for Education and Training on Addiction (NCETA) was engaged by the Australian National Preventive Health Agency (ANPHA) to develop a guide to the provisionof quality services for Australia’s alcohol and other drug telephone information, referral, andcounselling services.

The purpose of this document is to provide a benchmark for states and territories to assist them to provide consistent telephone services, whilst recognising that there may be minor variations between the services provided within each jurisdiction. This document provides abasis on which jurisdictions can appraise their existing policies and service standards and is designed to assist in the provision of an appropriate, high-level service to the community.

The variability in current service provision notwithstanding, this guide offers a tool whereby a greater degree of consistency can be achieved within and between jurisdictional services with the goal of achieving greater harmonisation, improved consistency and quality of treatment and care in this key service delivery area. It is anticipated that the guide will be used to shape and inform the ongoing process of establishing and maintaining optimal quality care.