Organisational accreditation involves certification that an agency meets acceptable standards of service delivery, management, staffing, and organisational development. Such accreditation standards recognise the importance of workforce development initiatives at the organisational level and focus on assuring high quality service delivery.
Unlike the Aged Care and Child Care sectors, the AOD sector does not have a formal, national agency accreditation process. However, some jurisdictions have introduced quality assurance frameworks for AOD service providers. For example, the Victorian Department of Human Services has introduced a quality framework for Victorian AOD services, while other jurisdictions have introduced quality frameworks for NGOs receiving government funding. Compliance with service quality frameworks can be a management tool for not only improving the quality of service delivery, but also meeting workforce development and governance requirements.
For more information relevant to organisation accreditation see the Governance page on this website.
For more information relevant to quality assurance see the following web links:
- Quality framework for AOD services (VIC) [pdf 595KB]
- Quality framework for AOD services (WA) [website]
- A quality improvement resource tool for non-government AOD organisations (NSW) [pdf 1.19MB]
- Quality systems for NGOs (QLD) [website]
- Quality systems for NGOs (TAS) [website]
- The quality improvement process [website]
- The Quality Improvement Council [website]
- The Australian Council on Health Care Standards [website].