Workplace support refers to actions and work practices that are designed to facilitate workers' effectiveness and wellbeing.
Support has 2 key functions:
- Ensure workers' wellbeing (social/emotional support)
- Ensure workers are capable of effective performance (instrumental support).
Support can be provided by:
- The organisation
Social/emotional support refers to support that is focused on meeting workers' needs to feel valued, cared for, respected and liked.
Instrumental support refers to support that provides workers with practical assistance in terms of their roles, responsibilities and tasks.